A crucial step in the patient care process.
Locally owned and operated, U.S. Messenger is a leading provider of customer service, on-time performance and reasonably priced delivery and logistics services in Chicagoland and nationwide. We have been delivering to our customers with integrity, accountability and consistency since 1999.
U.S. Messenger’s medical courier service division focuses on the transportation of medical specimens, samples, tests, and pharmaceuticals. Whether providing scheduled or last-minute deliveries, our team keeps medical deliveries controlled in a single operating system. Our trained couriers are versed in safely transporting your specimens, and our expert customer care specialists ensure satisfaction.
STAT On-Demand Specimen Delivery
From an envelope to a truck load in a moment’s notice — 24/7/365. Our team of couriers can make a bike delivery in minutes, or van load in just hours.
Routed Specimen or Pharmaceutical Delivery
Predictable scheduled routes allow you to operate effectively and efficiently. Your materials are the only item on the route, meeting your pickup and delivery times.
Chicago Loop Zone
Bike Services
- BIKE 1 (Direct) - ASAP
- BIKE 2 - Delivered within 1 hour
- BIKE 3 - Delivered within 80 min.
- BIKE 4 - Delivered within 2 hours*
*Bike 4 service is unavailable after 3pm.
AVAILABLE:
Mon-Fri (8am - 5:30pm)
LOOP ZONE:
1200 N. - 1200 S.
1200 W. - Lake
Chicago Loop Zone
Car & Van Services
- LOOP (Direct) - ASAP
- LOOP 60 - Delivered within 1 hour
- LOOP 90 - Delivered within 90 min.
All services listed must be picked-up and delivered within the Loop Zone.
Deliveries of multiple packages or heavy weight may require additional time.
AVAILABLE:
24/7
LOOP ZONE:
1200 N. - 1200 S.
1200 W. - Lake
City & Suburbs
Car & Van Services
- DIRECT - ASAP
- EMERGENCY - Delivered within 2 hours
- SPECIAL - Delivered within 4 hours*
- ECONOMY - Delivered within 6 hours**
*Special service is available 8am - 1pm, Mon-Fri
**Economy service is available 8am - 11am, Mon-Fri
AVAILABLE:
24/7
ADDITIONAL INFORMATION:
- All times are good up to 28 miles.
- Deliveries with multiple packages or of a heavy weight may require additional time to deliver.
- For deliveries over 50 miles ONLY Direct and Emergency service is available
Download our brochure
Learn more about U.S. Messenger’s range of delivery and supply chain support services.
Infographic: Why U.S. Messenger?
Discover the ten things you leave behind when you partner with U.S. Messenger.
Trusted by leading laboratories, hospitals, and universities
We have transported over
4.3 million
COVID tests across the Chicagoland area.
It’s great to have U.S. Messenger in our toolbox when STAT requests come across our desk. We used you yesterday and were very impressed with the service and customer service follow up. In my book, you guys are the top courier company
John G., Heath Care Industry
Our Bag & Track system ensures integrity of your samples.
Scanning each individual sample into and out of the system is slow and prone to error, so U.S. Messenger has developed our own advanced Bag & Track System for medical deliveries. With our system, all your properly packaged samples are placed in one large plastic bag with a unique bar code and then sealed with permanent adhesive. U.S. Messenger provides these secure bags at no additional cost.
For safety, accountability, and time-efficiency, the USML Bag & Track system is our preferred packaging and shipping method. Instead of managing multiple sample codes, the driver scans one code into the system at pickup and out of the system upon delivery. The courier does not touch any individual specimens — the bag is sealed and can only be opened by the recipient lab. This the safest, most effective way to ensure control, chain of custody and accountability in the medical courier industry.
Our team also provides location scan codes, which the courier scans at every pickup and delivery. With our logistics management operating system, get notified of scans or view updates online. We can accommodate almost any technology configuration. Contact us for a consultation.
Cutting-edge technology for superior service.
From our couriers, to customer service, to you, we make sure we’re using the latest technology to keep everyone accountable, efficient, and informed.
- Order online, by phone, or in the app
- Live GPS Tracking
- Electronic Signature Capture
- Instant Push to Talk (PTT)
- Visual Proof of Delivery (VPOD)
- Package Bar Code Scanning
- GPS Navigation
- Automatic Notifications
- Other Online Services
- Reports
- Route Optimization
Industry-leading experienced and certified drivers
U.S. Messenger has consulted with labs, clinics, hospitals and physicians to create a comprehensive delivery service.
We have fully trained and certified drivers to safely and correctly deliver your essential medical items. We keep our driving staff’s Blood Pathogen and other training subjects up to date annually by employing full-time Driver Development Managers who are trained and certified instructors for nationally-recognized organizations.
All medical specimens and samples are transported in coolers with the proper temperature controls requested by the shipper or required by the laboratory. Our drivers use smartphones powered by CAT to keep track of each of your shipments — putting our dispatch team in every driver’s seat.
