U.S. Messenger & Logistics, Inc. was founded by Frank Gonzales and Norm Nied during April 1999. Frank and Norm were two former senior managers of the original U.S. Messenger & Delivery Service, Inc. which was started during 1966 by Mr. Donald Fried. In the years since, they strove to build a strong company that would "Deliver... What Others Promised." Norm passed away during early 2021, but that early desire is still strong and the team is working to "Deliver the Service... You Deserve."
Our Managers and Supervisors are among the most experienced in the industry. Together, they have several hundred years of leadership skills in the business, working for the biggest companies in the upper Midwest.
Many of our drivers have worked for us for over 20 years. Over 60% of our couriers have more than 10 years of experience.
Our vision is to be Chicagoland's leading provider of customer service, on-time performance and reasonably priced delivery and logistics services. We will deliver with integrity, accountability and consistency for our customers.
In order to achieve our vision, our mission must be to follow the philosophy that our customers are the company's lifeblood, and as such, our most important priority. We must consistently meet and exceed their expectations. We will accomplish this by empowering our employees and treating everyone with respect and fair treatment.
Our service philosophy
- We must consistently meet and exceed all service requirements.
- We provide excellent proactive customer service.
- We consistently provide on-time deliveries.
- We provide reasonably priced delivery services.
- We provide solutions.
Our End Users
- We act as an agent of your company, a true partnership.
- The customer who receives the deliveries must be serviced with the best care.
- We provide on-time deliveries.
- We provide trained, uniformed and courteous personnel.
- We treat our employees fairly and with respect.
- We provide support and continuous training to enhance personal growth.
- We provide incentives and career advancement opportunities.
- We provide a good working environment.
Value added features
Uniformed, experienced and trained delivery associates.
Using teams of trusted agents, contractors, partners and employees, we have absolute control of your shipment.
All personnel are equipped with the latest in two-way radio communications.
The Sprint system is our choice because it allows instant voice in real time. Push-to-talk technology, real-time GPS location, and instant proof of delivery via real time signature capture are the keys to successful customer service!
Reliable, clean and well-maintained vehicles.
All vehicles are periodically safety inspected and road checked.
Fully insured, licensed and bonded associates.
We maintain a complete portfolio to cover all potential risk.
Trained backup couriers.
To ensure seamless route coverage, our team of couriers are cross trained to cover specific routes at a moment’s notice.
We have the capability to provide customized invoicing that meets your company's specific needs, including EDI Templates and PDF email billing.
Customized performance reports.
We provide customized reporting that meets your company's specific needs.
Online order placement & tracking.
U.S. Messenger has a very simple and quick online order entry system that lets you to place an order in less than 30 seconds. You are able to track job costs, the path of each delivery step, time stamps, and the actual signature of the recipient of your package.