Contact U.S. Messenger

Contact Us

Coverage and hours

What are U.S. Messenger’s hours?

U.S. Messenger’s call center takes orders 24 hours a day, 365 days a year.

  • Bike, Loop: Monday to Friday, 8am to 5:30pm.
  • Car and van: around the clock.

Where does U.S. Messenger deliver?

U.S. Messenger delivers across the Chicago Loop, the city and the eight-county Chicagoland area.

  • Locally: on demand or by scheduled route.
  • Nationally: anywhere in the United States by next flight out or expedited trucking.

Need a Quote?

Call 630-286-0550

Start a Quote

Looking for a Career?

View Our Jobs

Administration & Operations

7790 Quincy Street
Willowbrook, IL 60527
Phone: (630) 286-0550
Phone: (866) 788-0600
Fax: (630) 286-0606 – Operations
Fax: (630) 794-9973 – Administration

Sales & Customer Service

850 W. Jackson Blvd.
Chicago, IL 60607
Phone: (312) 229-1920
Fax: (312) 564-7277
Email: [email protected]

Hours

Our call center is open to take your orders 24 hours a day, 365 days a year. We never close!

Frequently asked questions

Three ways: call (630) 286-0550 any hour, order online through the client portal with a saved address book and reference numbers, or use the U.S. Messenger Mobile app for iPhone and Android, which finds addresses by GPS and lets you pay in the app. New customers can start with the quote form.

In the portal, search by tracking ID, reference number, status or date range. In the app, watch the driver approach on the live tracking map. Text, email and push notifications report each step, and proof of delivery includes the recipient’s name and time, with a photo where a signature is not practical.

The call center takes orders 24 hours a day, 365 days a year. Bike service in the Loop runs Monday to Friday, 8am to 5:30pm; car and van service runs around the clock.

Every delivery carries basic declared-value coverage, and additional coverage can be declared at order entry. Fragile items must travel in original manufacturer packaging or the equivalent to be eligible. Claims are filed in writing to [email protected] within 24 hours of the delivery.

Yes. All major credit cards are accepted, and app orders can be paid in the app. Account customers are invoiced with custom billing options such as EDI, PDF by email and ACH.