Even the best courier services sometimes face delays. The good news? Most issues can be prevented with a little planning. Here are the top five causes of late deliveries — and what you can do to avoid them.
Incomplete or Wrong Address
- The problem: A missing suite number, wrong ZIP code, or unclear building instructions can send your courier in circles.
- How to avoid it: Double-check the address before you book. Add details like “3rd floor, reception desk” or “loading dock on west side.” When delivering to a multi-tenant commercial address it is important to include the name of the company you are delivering to in addition to the person’s name.
No One Available to Receive the Package
- The problem: If no one is there, the courier may have to wait, reschedule, or return the package.
- How to avoid it: Make sure someone is available during the delivery window. If not, leave clear instructions (e.g., “leave with security” or “safe drop by back door”).
Improper Packaging
- The problem: Poorly packed or unlabeled items can get damaged or held up. Couriers may refuse fragile items that aren’t secured.
- How to avoid it: Use sturdy boxes or crates, seal them well, and label clearly with sender, recipient, and any special handling notes. If transporting fragile items original packaging is always preferred to ensure the proper fit and protection of the item during transport.
Unexpected Traffic or Weather
- The problem: Heavy traffic, road closures, or storms can slow down even a direct delivery.
- How to avoid it: Book a slightly earlier delivery window. For urgent items, ask about time-critical services like “Direct” or “Next Flight Out” that build in buffer time. Even with the most urgent services it is important to have buffer time.
Missing Paperwork or Special Requirements
- The problem: Shipments that need signatures, permits, or customs forms can be delayed if documents aren’t ready.
- How to avoid it: For high-value or sensitive deliveries, confirm ahead of time what paperwork is required (e.g., insurance declaration, court filing copies, customs invoices). Have everything ready when the courier arrives.
Ready to skip the delays? Contact U.S. Messenger for a fast, no-hassle quote on on-demand courier service.